Refund Policy for SiteJupiter
Welcome to Andaman Tech Team, and thank you for choosing our Store. We are delighted to present our Store’s Refund Policy to you. We provide a 1-month refund period, subject to specific conditions. This policy is applicable to all customers and store owners alike.
As Andaman Tech specializes in selling digital goods in this Store, please note that these products cannot be “returned” in the traditional sense. Therefore, our refund policy is specifically designed with this consideration in mind. It’s important to keep in mind that in addition to our policy, local laws regarding refunds may vary by country. If such laws apply to your situation, they are not excluded and will be taken into account.
- Before you ask for a refund
If you have purchased an item from our store and are encountering any technical issues with it, we highly recommend reaching out to us for assistance. Our team is dedicated to helping you resolve any problems you may face. By contacting us, we can provide troubleshooting support to help you overcome any challenges you encounter.
- Items that have not been downloaded
If you have made a purchase but have not downloaded the item within one month from the date of purchase, you may be eligible for a refund. We will verify your claim regarding the item not being downloaded. While we believe one month is a reasonable timeframe, it’s worth noting that depending on your location, there may be a longer period available for claiming a refund if the purchase was made for personal use and the item has not been downloaded.
- Server related issue
Please note that refund requests will not be accepted if your server encounters an issue or fails to meet the script’s server requirements.
- License key have not been created
If you have not used a license key (purchase code) within one month from the date of purchase, you may be eligible for a refund. We will verify your claim regarding the creation of a license key (purchase code). While we believe one month is a reasonable timeframe, it’s important to note that depending on your location, there may be a longer period available for claiming a refund if the purchase was made for personal use and the license key (purchase code) has not been created.
- Refund amount
In the event that you are eligible for a refund, please be aware that a 5% deduction will be applied to cover the payment gateway fee. The remaining amount will be refunded to you within 5 to 7 business days.
Andaman Tech retains the right to revise our Refund Policy periodically, without providing prior notice to customers. Therefore, we advise you to stay informed about any updates or modifications.
Version 0.1.8 – Effective date: July 2023.